FAQs- Help & Information

Orders & Shipping

How long does shipping take?
Orders are processed within 1–2 business days. Delivery times vary depending on your location and shipping method selected at checkout.

Do you offer express shipping?
Yes. Express shipping options are available at checkout depending on your region.

Do you ship internationally?
Yes, we ship worldwide. Shipping costs are calculated at checkout.

Returns & Exchanges

Do you accept returns?
Yes. Returns are accepted within X days of delivery provided items are unworn, unused, and in original condition.

How do I request a return?
Please contact our support team with your order number and reason for return.

Products & Materials

What materials are used?
Our pieces are crafted using premium materials selected for durability, comfort, and refined finish. Exact materials are listed on each product page.

Will gold-plated jewellery tarnish?
With proper care, gold-plated jewellery maintains its shine for a long time. Avoid water, perfumes, and chemicals.

Do you use pearls?
Yes. Some designs feature high-quality shell pearls selected for their smooth surface, luminous finish, and elegant appearance.

Sizing & Fit

How do I choose my size?
Each product page includes a size guide. If you are between sizes, we recommend selecting the larger size for comfort.

Payments

What payment methods do you accept?
We accept major credit cards, PayPal, Afterpay, and other secure payment methods shown at checkout.

Contact

Still need help?
Contact our team anytime through our Contact page and we’ll be happy to assist.